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Our products & services

AXA's products are competitive and flexible

AXA’s group insurance products are the result of extensive market research. Together, they are designed to meet the evolving and rapidly changing needs of Australian workplaces now and in the future.

Group Life Insurance and Group Salary Continuance Insurance is for groups of 50 or more insured members. It can be organised inside or outside of superannuation.

AXA is committed to providing market-leading products that are cost competitive. In addition, the flexibility of our new range of products allows customers and business partners to tailor the benefits and features to suit their unique requirements.

Group Life Insurance and Group Salary Continuance Insurance is available for groups of 50 or more insured members and can be organised inside or outside of superannuation depending on the customers’ needs.

Importantly, Group Life Insurance can be purchased as a standalone product. Group Salary Continuance Insurance is an option that can be chosen alongside life insurance. Group Salary Continuance Insurance is not available as a standalone product.

The features of AXA’s Group Life Insurance are:

lump sum benefits in the event of death, terminal illness or total and permanent disablement
flexibility within the available definitions of total and permanent disablement dependent on whether a claimant is ‘unlikely’ or ‘unable’ ever again to work
a terminal illness benefit for all members with death cover
the option for specified occupations in the definition of total and permanent disablement to stipulate return to ‘own’ occupation
an unlimited maximum death sum insured amount (subject to underwriting) and a maximum TPD sum insured of $2.5 million (subject to underwriting)
maximum expiry age for death and TPD cover of 80 (where TPD is subject to a special definition after age 65)
continual cover for Australian residents while employed overseas or during periods of unpaid leave up to certain maximum time periods
continuation options, and
potential international pooling for eligible multinationals through Insurope.

More flexible and with more benefits …best of all, AXA’s group insurance is even more cost competitive.

In addition, the features of AXA’s Group Salary Continuance are:

maximum benefit of $25,000 per month (subject to a tapering of the benefit formula)
maximum entry age of 64 and a maximum expiry age of 65
flexible cover options, such as return-to-work rehabilitation assistance and benefit escalation, and for non-superannuation customers a nursing care benefit, a family carer benefit, and specific sickness or injury trauma cover, and
optional Employer Superannuation Contribution cover up to 10 per cent of insurable income.

Superior customer and sales service

AXA commits to providing high quality, efficient and professional customer service. We understand that service standards and accessibility to our service staff are critical.

We are acutely aware of the demands and expectations of our business partners, superannuation fund trustees, their employees and fund members.

With this in mind we have developed a suite of Service Charters that are comprehensive and informative. These documents detail AXA’s commitment to service turnaround times and the processes. Our service charters are available on request from your group insurance Business Development Manager. We believe that documenting our commitment to service levels in this way is a first for the Australian Group Insurance industry and demonstrates our commitment to providing a superior level of service.

We believe that documenting our commitment to service levels in this way is a first for the Australian Group Insurance industry …we’re committed to a superior level of service.

Because our product, actuarial, administration, and claims teams are centrally located, we can:

attend to requests quickly and efficiently
ensure knowledge is effectively passed among our staff so there is a consistent, high level of service at all times, and
leverage the efficiencies of having different expert teams in the same location.

When it comes to sales service, our business development representatives are available to discuss how AXA can best provide assistance. Team members have local and national experience and will work with you and your clients on plan quotations, assist with ongoing sales, provide technical support and help with plan implementation. Where required our technical product and actuarial experts are always happy to meet with business partners.

AXA Group Insurance is a registered business name of The National Mutual Life Association of Australia Ltd (ABN 72 004 020 437). AXA Group Insurance policies are provided through The National Mutual Life Association of Australasia (ABN 72 004 020 437 AFS License No. 234649) (National Mutual). Policies are held in National Mutual’s No. 4 Statutory Fund (capital guaranteed superannuation business) and No. 1 Statutory Fund (capital guaranteed ordinary business).
In this notice any references to 'us', 'we', 'our', 'the insurer' or 'AXA Australia' means The National Mutual Life Association of Australiasia Limited ABN 72 004 020 437 AFS License No.234649. Unless specified, the provider of insurance as contained in the website is The National Mutual Life Association of Australia Limited.

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